- Unjustifiable Withdrawal
You have the right to withdraw from the purchase contract, without having to announce the reason why you want to return the products, within fourteen (14) calendar days after the exact date that the products have been delivered to you. This suggests that you will have to make your decision clear to ΔΕΣ COLLECTION before the end of the 14th day by filling out the Unjustifiable Withdrawal Form you will find here below, which you are required to either send it via e-mail at orders@des-collection.com , or include it in your package. For you to actually withdraw from the purchase contract, the following requirements should be met: the product should be in its original, perfect condition, never used in any way, should come in its original packaging with no apparent damages or tears including all of its original components.Your package must be accompanied by the original receipt or invoice of purchase.
You will be reimbursed with the full amount of your order including the delivery expenses, given that you had chosen the least expensive method of delivery available in our Site. Any additional charges, such as Cash On Delivery charge, are not refundable. The money will be refunded in the same way as it was received by us in the initial payment within maximum thirty (30) days from the day we received your return. If you choose to receive your refund in another way of that of the original charge, you will be responsible for any extra fees that may arise by that choice.
The delivery expenses for your return is your responsibility and you are free to choose whichever delivery method is available to you. Alternatively, you can deliver the package yourself at our store at 25th Martiou Street, Number: 0, 18020, Galatas Trizinias, Greece, to avoid the delivery costs altogether. If the above conditions, or even one of them, are not met, we reserve the right to consider the exercise of the right of withdrawal as not having been properly exercised and, therefore, to be deemed as not exercised at all.
All returns must be addressed to:
ΔΕΣ COLLECTION
25th Martiou Street
Number: 0
18020, Galatas Trizinias
Greece
*des-collection.com reserves the right to dismiss the withdrawal if one or more of the above requirements are not met.
- Returns Policy
You can return any item within thirty (30) days of receiving your original order. For us to accept the return, the product must be in its original condition (not worn), accompanied by the original invoice, receipt of purchase and in its original packaging. Also, your original order came with a returns note (which you can also find here below) that you have to fill out and send us back with the item you want to return. All returns must be addressed to:
ΔΕΣ COLLECTION
25th Martiou Street
Number: 0
18020, Galatas Trizinias
Greece
Concerning the returns delivery charges and refunds, you can refer to the following situations:
– Product exchange (after the abovementioned period of 14 days for unjustified withdrawal):
In this case, after we receive back the product you bought in the first place in its original conditionas stated above, you will be getting a discount coupon to use in your next order equal to the price of the item you returned, delivery charges not included. Also, any delivery charges that arise during this whole process is your responsibility.
– Wrong product
In this case, after we get back the product you mistakenly received in its original condition, we’ll send out the right one within 3-5 business days from the delivery. You will be reimbursed for the delivery charge (up to 4,00 euros) of the return by deposit on the account you noted in the returns note.
– Defective product
If you discover there is a flaw in your ΔΕΣ COLLECTION piece within 30 days from delivery, we will replace or repair it with no extra charge (unless this is impossible or requires unjustified expenses on our behalf). You need to fill out the returns note you will find in the package and send it along with the piece at the abovementioned address.We will send out a replacement within 3-5 working days from the delivery. If the specific product is out of stock, you will receive an e-mail informing you about the date of the delivery (maximum period of 15 business days). You will be reimbursed for the delivery charge of the return by deposit on the account you noted in the returns note.
*It is noted that the Buyer is not charged with delivery costs of the product to be returned if he delivers it himself at our store.
**It is noted that the Buyer assumes the shipping costs regardless of the reason for the return of the product and then we will reimburse these costs after receipt of the product, if conditions as described at our Terms and Conditions of Sales Policy are met.
- Repairs
All ΔΕΣ Collection handcrafted pieces can be repaired at any time. You can contact us to get an estimate on the cost of the repair beforehand and then send your piece of clothing back to our workshop (this delivery cost will come at your expense) at 25th Martiou Street, Number:0, Galatas Trizinias 18020, Greece, accompanied by the original receipt of purchase and your contact details.
Alternatively, you can bring your ΔΕΣ COLLECTION piece at our store yourself (within working hours) and you will be informed about the cost of the repair via telephone or e-mail.
